Warranty & Returns
What to expect if a part doesn't perform as expected, and how our warranty and returns process works.
1-Year Warranty
Every part we ship is covered by a complimentary one-year warranty against defects, issued directly by Energy Logic Systems.
In-Stock Guarantee
Parts listed as in stock are physically verified before your order ships — no surprise backorders.
Straightforward Process
One point of contact handles your warranty claim or return from start to finish, no call centers.
Warranty Policy
Energy Logic Systems provides a complimentary one-year warranty on the parts we source and ship, including drives, PLCs, HMIs, relays, and control modules. Because much of our inventory is refurbished or legacy hardware, we issue this warranty directly rather than passing along a manufacturer warranty.
If a part fails under normal operating conditions within the warranty period, we will repair it, replace it with an equivalent tested unit, or issue a refund — at our discretion, whichever gets your operation back up and running fastest.
Returns
Your card is charged at checkout through Stripe for the total shown. It is not held until someone confirms the order. If you need to change an order, contact us with your order reference as soon as you can.
For a defective part within the warranty period, reach out to our team with your order number and a description of the issue, and we'll arrange a repair, replacement, or refund. Parts ordered correctly and received in good working condition are not eligible for return once shipped.